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Questions or Problems?
We understand that with a rapidly growing user base, some problems will arise. We are constantly working to keep our system running as smoothly as possible. Below are some of the most frequently asked questions about PageRage and Yontoo Layers. If you have tried a solution and continue to have problems, please contact our support team.
How do I install PageRage and Yontoo Layers?
1. Read through the following instructions before you begin the install.
2. Click here to begin the Yontoo Layers install.
3. A group of windows will appear in your browser window.
For Internet Explorer: Click "Run", "Run", "Continue", "Next", "Install", and "Finish."
For Firefox: Click "Save", double-click "YontooClientSetup" in the dialog box, "Ok", "Continue", "Next", "Install", and "Finish."
4. After the download process is complete, your browser will restart. You should see a new page that says "Success!" You can now move on to select the layout of your choice.
5. Click on "Select" button underneath the layout of your choice (we have over 1000+ layouts for you to choose from.)
6. Layout box will say "Success!"
7. Go to www.facebook.com and log into your Facebook account.
8. Go to your profile page and your layout will appear!
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What is Yontoo Layers and why do I need to install it?
Yontoo Layers is a web browser plug-in that creates a virtual layer of graphics over your browser window. Once Yontoo Layers is installed, applications such as PageRage will enable users to add content directly over their Facebook page. This appears to have been added directly to the page, however the "layer" is contained within the web browser and has no effect on the underlying page's content. Learn more...
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Which web browser does PageRage work with?
Yontoo Layers, which is the browser plug-in that makes PageRage work, currently is available for Firefox 3.0, 3.5 and Internet Explorer 7.0 and 8.0. Unfortunately, we do not have a version of Yontoo Layers that will work with Safari, Chrome, Opera, AOL, MSN, or IE 6. You will need to use either Firefox or the standard version of Internet Explorer 7 or 8.
Download Internet Explorer 8 for Vista
Download Internet Explorer 7 for XP
Download Firefox
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I installed Yontoo Layers, but I can't see my layout.
After installing and selecting a layout, log into your Facebook account. Go to your home page, wait about 5-10 seconds, and return to your profile page. This will refresh the images and display your chosen layout correctly. PageRage layouts currently only show up on your profile page and not your Facebook home page.
If this is not the problem, make sure you have third party cookies accepted.
For Internet Explorer - go to Tools> Internet Options>. Click the "Privacy" tab. Click "Advanced" tab and select "Accept" under Third-party Cookies.
If this is not the problem, check your browser Add-ons to see if Yontoo Layers is showing up and is enabled.
For Firefox - go to Tools> Options>. Click the "Privacy" tab. Click "Firefox will" and select "Use custom settings for history". In the next window, select "Accept third party cookies. Click OK.
If this is not the problem, check your browser Add-ons to see if Yontoo Layers is showing up and is enabled.
Lastly, try to re-install the Yontoo Layers plug-in. We recently upgraded our installation process and it seems to have solved several problems.
Re-Install Yontoo Layers...
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It was working fine, but it recently stopped working.
This is a common problem in Internet Explorer, due to some upgrades by Microsoft. Re-install the Yontoo Layers plug-in. We recently upgraded our installation process and it seems to have solved several problems.
Re-Install Yontoo Layers...
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I selected a layout, refreshed my page and my layout isn't there!
For IE users: If you press the refresh button or the F5 button while you are on the profile page, your layout will not appear. This will actually just show a blank Facebook profile page. Instead, you need to go back to your home page, wait about 5-10 seconds, and return to your profile page. This will refresh the images and display your chosen layout correctly.
For Firefox users: You should be able to use F5 or the refresh button on your browser. If this does not work for you, go back to your home page, wait about 5-10 seconds, and return to your profile page. This will refresh the images and display your chosen layout correctly.
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How do I change my layout?
Go to your profile page and click the link under your profile picture that says "Select PageRage Layout". This will take you back to PageRage website. Browse through the layouts and press "Select" under the layout you want. Once it says "Success", go back to Facebook and navigate to your home page once, and then to your profile page. This helps to refresh the images so it displays correctly. For IE users, the refresh button and F5 do not work to get the image to appear!
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How do I remove my layout?
Go to your profile page and click the link under your profile picture that says "Select PageRage Layout". This will take you back to PageRage website. At the bottom of every layout page, there is a green button that says "Remove Current Layout". Click there and it should say, "Layout Removed." Your Facebook profile page returns to the regular white background.
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I loaded a photo for a custom background, but can't see it.
After installing Yontoo Layers and creating a background, log into your Facebook account. Go to your Facebook profile and refresh the page. Your background should be visible. PageRage backgrounds currently only show up on your profile page and not your Facebook home page.
If this is not the problem, make sure you have third party cookies accepted. For cookie instructions, click here...
If this is not the problem, check your browser Add-ons to see if Yontoo Layers is showing up and is enabled.
Lastly, try to re-install the Yontoo Layers plug-in. We recently upgraded our installation process and it seems to have solved several problems. Re-Install Yontoo Layers...
To Create a Custom Background:
1. Log into your Facebook account.
2. Go back to the Create a Background page.
3. Select the color you want for your background. Click "Next Step."
4. Press "Load" to get an image from your computer that you would like to use for your profile background.
Images can either be jpgs, gif, or png type files. A tif, psd, or swf file will not work. Before you upload,
reduce your image resolution to 72 dpi and change color mode to RGB. A CYMK image will not work. Upload the image and it will then appear in the preview box.
5. Adjust the transparency of the image, you can do so to the right of the load box (optional). Click "Next Step."
6. Select a text color that is complimentary with your image. Click "Next Step."
7. If you have Firefox, you can adjust the transparency of the profile. If not, just select "Save and Publish."
8. After it loads successfully, it will say "Success." Click the link at the bottom of the page that says "Go to Facebook.."
9. Got to your profile page to see your background. You may have to refresh the page to get it to load.
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I can't see the graphics in the margins
The average monitor resolution is 1024px x 768px. The Facebook profile page is 1000px wide. If you have a lower monitor setting, this may be why your are not seeing the full layout. We do not have the ability to change the size of the content from Facebook. Try a higher resolution on your monitor. It will enable you to see more of the layout on the sides of your profile page.
To change your resolution on a PC: Right click anywhere on your desktop and choose Properties at the bottom of the list. Then choose the Settings tab and there should be a Screen Resolution bar that you can slide to the right to increase your resolution.
To change your resolution on a Mac: Go to System Preferences and click Hardware/Displays. Choose a higher resolution setting and close window.
If adjusting your screen resolution does not help the problem, try to create your own background. This will help you create an image that fits best with the resolution you are currently running on your computer.
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Can everyone see the changes I make to my profile page?
Yes and no. In order for anyone to view your profile with PageRage layouts, they will also need to install Yontoo Layers onto their own computer. Without Yontoo Layers installed, your profile will appear as a normal Facebook page to the viewer. Tell your friends about PageRage.
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Why do my friends need to install Yontoo Layers?
The only way to see PageRage layouts is with the Yontoo Layers plug-in installed into your browser. This software applies a virtual layer to create the appearance of having made changes to the underlying website. Think of it as X-Ray specs on your computer. Only those who choose to install Yontoo Layers can see the PageRage effects. There is no HTML or CSS code to cut and paste and the software is added directly to either Internet Explorer or Firefox.
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Will changes I make on Internet Explorer show up on Firefox and vise versa?
Yes, because all of the edits and changes made to the Yontoo Layer are stored in our servers. All of your changes and edits will show up on any computer with Yontoo Layers installed.
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How do I enable or disable Yontoo Layers?
To enable or disable from Internet Explorer: In the top menu, go to Tools > Manage Add-ons > Enable or Disable Add-ons and click Enable or Disable next to 'Yontoo Layers'. The aforementioned steps will also automatically disable the 'Yontoo Layers API'.
To enable or disable from Firefox: In the top menu, go to Tools > Add-ons. Select the Yontoo Layers logo and then click Enable or Disable.
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How do I enable or disable PageRage Toolbar?
To enable or disable from Internet Explorer: In the top menu, go to Tools > Manage Add-ons > Enable or Disable Add-ons and click Enable or Disable next to either of the two instances of 'PageRage Toolbar'.
To enable or disable from Firefox: In the top menu, go to Tools > Add-ons. Select either of the two instances of 'PageRage Toolbar' and then click Enable or Disable.
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How do I uninstall Yontoo Layers?
Uninstall from Internet Explorer and Firefox (PC): Go to the Windows Start menu and then to Control Panel > Add/Remove ("Programs & Features" in Vista) and click "Remove" next to 'Yontoo Layers'.
Uninstall from Firefox (Mac): In the top menu, go to Tools > Add-ons. Select the Yontoo Layers logo and then click Uninstall. Note: You cannot uninstall from PC with these steps, see instructions above for PC.
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How do I uninstall PageRage Toolbar?
Uninstall from Internet Explorer: Go to the Windows Start menu and then to Control Panel > Add/Remove ("Programs & Features" in Vista) and click "Remove" next to 'PageRage Toolbar'.
Uninstall from Firefox (PC): Go to the Windows Start menu and then to Control Panel > Add/Remove ("Programs & Features" in Vista) and click "Remove" next to 'Yontoo Layers'. Note: This will also uninstall Yontoo Layers too. Currently there is no way to uninstall the PageRage Toolbar from Firefox on a PC without also uninstalling Yontoo Layers but it is possible to Disable the PageRage Toolbar (see question above), which will have the same effect as uninstalling.
Uninstall from Firefox (Mac): In the top menu, go to Tools > Add-ons. Select the Yontoo Layers logo and then click Uninstall.
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How can I get notified of new PageRage updates and functionalities?
Join our fan page on Facebook and we can notify you of any changes we make to our website. New layout releases, new functionalities, updated program, and more.
Join the PageRage fan page...
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It doesn't work
We get this email alot - "It doesn't work." When you send a support email to our team, please elaborate as much as possible. What type of computer do you have? What operating system do you use? What type of Internet do you have? Any details that you can provide will help us evaluate not only your problem, but fix any bug that might be affecting others. Thank you for your support.
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Ask the support team
If you have not found the answer you are looking for, contact the PageRage support team. We'd like to hear from you.
We want the users of PageRage to have the best experience while on Facebook, but need
your help to make it better. Let us know.
